Build a churn
radar.
A churn radar is your retention method, run automatically. Feed it the customer signals you already have, encode your method as metrics, and let it alert you with the reason, before the renewal instead of after.
Four steps.
Pull your signals
Bring together the data you already have: CRM, billing, product usage, support tickets and survey responses.
Encode your method as metrics
Turn your retention thinking into metrics, drivers and outcomes the system can compute, so the radar reflects how you actually read accounts.
Compute and watch
Have the system calculate the metrics and track them over time, per account, so a slow slide is visible.
Alert with the reason
Set alerts that fire when an account turns risky, with the why attached, early enough to act.
This is what Sentinel does for Vantum: up to 127 metrics from one data drop, a monthly to-do list for whoever owns client growth, and alerts that explain themselves. Read the background in what is a churn radar.
Turn your method
into a radar.
Bring your signals and your retention method to a Sprint, and we build it together.